Frequently Asked Questions
Find quick answers to common questions about shopping, payments, delivery, returns, and more on JeeShop - India's trusted e-commerce platform.
Popular searches: track order return policy payment delivery time
Orders & Tracking
How can I track my order on JeeShop?
You can track your JeeShop order in multiple ways:
- Through your JeeShop account: Log in, go to 'My Orders' and click on 'Track Order'
- Via SMS/Email: You'll receive tracking updates automatically
- Using the tracking link: Click on the tracking link sent to you
How long does it take to process and ship an order?
Order processing time depends on the seller and your location:
- JeeShop Assured products: Usually dispatched within 24 hours
- Other sellers: Typically 1-3 business days for processing
- Pre-order items: Dispatch date mentioned on product page
Delivery timelines:
- Metro cities: 3-7 business days
- Other tier 1 & 2 cities: 5-10 business days
- Tier 3 cities & rural areas: 7-14 business days
Note: During festivals or sale events, delivery may take 2-3 extra days.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order under certain conditions:
Cancellation:
- Orders can be cancelled within 24 hours of placement (if not shipped)
- For prepaid orders, refund will be initiated within 7-10 business days
Modification:
- Shipping address can be changed before dispatch
- Contact number can be updated anytime
Note: Once the order is shipped, you cannot cancel it. You can choose to return it after delivery.
Payments & Pricing
What payment methods are accepted on JeeShop?
JeeShop accepts a wide range of payment methods popular in India:
UPI & Wallets
Google Pay, PhonePe, Paytm, Amazon Pay, BHIM UPI
Credit/Debit Cards
Visa, MasterCard, RuPay, American Express
Net Banking
All major Indian banks supported
Security: All payments are secured with 128-bit SSL encryption. We never store your card details.
Are there any hidden charges or taxes on JeeShop?
JeeShop believes in transparent pricing. The price you see on the product page includes all applicable charges except in certain cases:
What's included in the displayed price:
- Product price (MRP or discounted price)
- All applicable taxes (GST)
- Packaging charges
Transparency: Any additional charges are clearly shown during checkout before payment.
Delivery & Shipping
What are JeeShop's delivery timelines across India?
Delivery timelines vary based on your location, seller, and product type. Here's our standard delivery estimate:
| Location Type | Standard Delivery | Express Delivery* |
|---|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, etc.) | 3-5 business days | 1-2 business days |
| Tier 1 & 2 Cities | 5-8 business days | 2-4 business days |
| Tier 3 Cities | 7-10 business days | 4-6 business days |
| Remote & Rural Areas | 10-14 business days | Not available |
Returns & Refunds
What is JeeShop's return and refund policy?
JeeShop offers a customer-friendly return policy with easy returns and quick refunds:
General Return Policy:
- Return window: 30 days from delivery for most products
- Condition: Product must be unused, in original packaging with all tags
- Return reasons: Wrong product, damaged product, defective item, size issue (for clothing)
- Free returns: Available for most products (exceptions apply)
Non-Returnable Items:
- Innerwear, socks, and personal care products
- Customized or personalized items
- Products marked "Non-Returnable" on the product page
Refund Timeline:
- Prepaid orders: 7-10 business days after return pickup
Easy Returns: Initiate returns from 'My Orders' page. Our delivery executive will pick up the item from your doorstep.
How do I initiate a return or exchange on JeeShop?
Returning or exchanging a product on JeeShop is simple. Follow these steps:
Go to 'My Orders'
Log into your JeeShop account and navigate to 'My Orders' section
Select the order
Choose the order containing the item you want to return/exchange
Click 'Return/Exchange'
Select the product and choose return or exchange option
Select reason & schedule pickup
Choose return reason and pick a convenient date for pickup
Handover & track
Handover the product to our delivery executive and track your return status
Mobile App: Returns are even easier on the JeeShop mobile app with fewer clicks.
Still Have Questions?
Can't find the answer you're looking for? Our customer support team is here to help you.
Available Monday-Saturday: 8 AM - 10 PM | Sunday: 10 AM - 8 PM
